Customer Service

Terms of Service

By visiting or using the Al Noor Cosmetics website, you agree to the terms and conditions listed below.

Financial Responsibility

Making an account with us entails keeping your login details confidential. You are liable for any activity carried out under your account.

Products Availability

We keep our product lines updated. However, we cannot guarantee that a product will always be in stock, especially considering robust sales.

Pricing

Pricing listed on our website and payment rates might change without warning. Among other forms of payment, we accept main credit cards and online payment systems. One pays before an order is handled.

Policy Regarding Refunding

We have a **No Refund** policy at Al Noor Cosmetics.

Damaged or Erroneous Things

Within 24 hours of receiving your order, kindly contact us to determine whether your item is damaged, or you obtained the wrong one. Either at our choice, we will assign a replacement or save a store credit. You must show us the damage once you receive the cargo.

Exchange - Qualifications

Exchanges for qualifying items are allowed within seven days of purchase, provided the items are unused, unopened, and in original packaging. The customer pays for exchange shipping expenses.

Policies on Shipping and Returns

We aim to provide consistent, fast shipping throughout Pakistan. Order handling for shipping takes one to two business days. Although geography influences delivery times, it typically spans three to seven business days.

Transportation Costs

Checkout computes shipping expenses using your destination address. Orders above a certain amount will show free shipping at the register.

Rules of Return

Qualified items can be returned for credit within seven days of purchase. Everything must be in its original packaging, unused, and resalable condition.